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POLARITY – User Guide

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What To Expect

POLARITY by briteCITY comprises multiple layered cybersecurity services to offer you greater defense against the many digital threats we face today. Together, they give you the edge to not only block but pre-empt and recover from cyber attacks. Below are brief introductions to each service, what to expect, and links to other articles on how to use them. If you have any questions, please don’t hesitate to reach out! We are here and happy to answer any questions you might have.

Next-Gen Antivirus – SentinelOne

SentinelOne Next-Gen Antivirus not only blocks malicious files, but can recognize and block suspicious computer activity – regardless what files or software is triggering them. SentinelOne even allows us to take infected computers offline remotely or “roll back” the damage done by an infection should it slip by the extensive detection engines used by SentinelOne.

A SentinelOne icon will appear in your computer’s system tray (the small icons by the clock, on Windows). Opening the application will provide a brief health status and log of recent actions taken. All settings are managed remotely by briteCITY.

The SentinelOne system tray icon
The SentinelOne desktop client. Settings are managed remotely by briteCITY.

Prevention & Content Filtering – Cisco Umbrella DNS Filtering

Cisco Umbrella provides indispensable protection by preventing the vast majority of infections and compromises through what is known as DNS filtering. In lay terms, this prevents your computer from accessing unsafe or blocked content over the Internet – whether you’re aware of your computer doing this or not! That means any link you click in an email, website you browse to, every ad loaded on a webpage, and even malicious software trying to “phone home” to the “bad guys” from your computer is first filtered before your computer is granted access.

This protection applies to your entire corporate network and any computer we manage for you – even if you take your computer offsite or work from home. It installs and operates silently and invisibly in the background.

If you happen to get blocked trying to access a webpage, you’ll see a briteCITY block page with an explanation of why it was blocked. There is also a form on this page to request assistance from us if you think the page shouldn’t be blocked. However, this is very rare and typically you will have no idea it’s even there protecting you!

The briteCITY Cisco Umbrella block page – report an incorrect block or review diagnostic info.

Identity & Dark Web Monitoring – DarkWebID

DarkWebID monitors the “dark web” for any compromised email addresses for your company. Upon finding a compromise, briteCITY receives an alert and reviews the compromise. If the compromise is valid and requires any action like a password reset, user name change, etc., a briteCITY IT Pro will reach out to the user or point of contact at your company to assist as needed.

Since this service lives outside of your computer and servers, there is no software to install. We simply configure and monitor the service, alerting and assisting you when the time comes!

User Training & Awareness – KnowBe4 Phishing Campaigns

KnowBe4 is the premier user awareness training service available today. On a recurring basis, briteCITY uses KnowBe4 to send random phishing test emails to all users at a random time and day each week. These cover all kinds of phishing email types and tactics – designed to fool you! By being regularly exposed to “fake” phishing emails, spotting the real phishing emails will become second nature.

Should a user “fail” a phishing test by clicking on a link in a phish test email, they are directed to a briteCITY landing page. Not only does this page explain that this was a test email, but it will also show the user the phishing email they just clicked on, highlighting how to recognize a suspicious email in the future. This repetitive testing drastically reduces users’ chances of falling for a real phishing email, should the bad guys outsmart the spam filter!

A “Phish Alert” button is also added to Outlook – on the web, in Outlook for desktop, and Outlook app on Android and iOS. If a user receives a possible phishing email (real or test), clicking the Phish Alert button will a) tell the user whether the email is a phish test or not, and b) delete the email and forward it to briteCITY and KnowBe4 to be reviewed and used in future phishing test email templates.

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